Frequently Asked Questions

What would you like to know?

Find answers about getting started, pricing, and Thaelio Duet. If there's something else on your mind, we'd be happy to help.

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01

Getting started

3 questions

We plan to welcome patients in select states inDecember 2026.Join our early-access list, and we'll let you know when enrollment opens.

From /faq

Join our early-access list, and we’ll let you know when enrollment opens.

From /faq

One of our licensed providers reviews the information you share and considers which treatments may be appropriate for you. We'll explain any next steps before treatment begins.

From About FAQ component
02

Pricing & billing

3 questions

Thaelio is self-pay, so we don't bill insurance. Depending on your plan, you may be able to use HSA or FSA funds. Your plan administrator can confirm eligibility.

Josh answers #29

Labs included where required.

From /faq

Billing depends on your program. Weight care is billed monthly, while many other treatments are billed every 90 days. Custom skin formulas are billed every 60 days. You'll see your total charge and renewal schedule before you pay.

From /faq
03

Thaelio Duet

2 questions

Each additional eligible program reduces your monthly total by $10, up to $30. The reduction applies to your highest-priced eligible program.

From /faq

Duet counts programs, not individual medications. Combined erectile dysfunction and premature ejaculation care counts as one program, as do both Vaginal Comfort creams. Programs under $40 still count toward Duet, but don't receive a reduction themselves.

From /faq
04

Compounded Weight Care

2 questions

No. A licensed pharmacy prepares it for you from the same active ingredient. Compounded medications are not FDA-approved.

Josh answers #6

If prescribed, your medication is prepared by a licensed compounding pharmacy. We'll let you know which pharmacy will fill your prescription before treatment begins.

Josh answers #6
05

Weight

3 questions

Thaelio offers FDA-approved weight treatment options, including once-weekly injections and daily oral medications. If those options cannot meet your specific medical needs, a compounded treatment may be considered. We'll help you understand what may be appropriate for you. Compounded medications are not FDA-approved.

Josh answers #30

If prescribed, you'll pay the pharmacy directly for your medication. Your Thaelio care fee is separate, and we don't add a markup to the medication price. We'll explain the payment details for your treatment before you begin.

Josh answers #3

Thaelio care is month to month. If your plans change, you can cancel before your next billing date.

Josh answers #3 · 2nd sentence must match Refund & Cancellation
06

Hair

1 question

Hair care is billed every 90 days. Your price depends on the treatment you choose. We'll show you both the monthly equivalent and your total charge before you pay.

From /programs/hair
07

Skin

1 question

Billing depends on your treatment. Skin Essentials is billed every 90 days, while custom formulas are billed every 60 days. We'll show your monthly equivalent and total charge before you pay.

From /programs/skin
Contact

We're happy to hear from you.

Have a question before you begin? Reach us at support@thaelio.com. We'd be glad to help.

Email us
We reply within one business day. For medical emergencies, call 911 or go to the nearest emergency department.